Mohammed Bin Rashid Housing Establishment Earns Eight Prestigious ISO Certifications for Excellence and Customer Satisfaction

Mohammed Bin Rashid Housing Establishment Earns Eight Prestigious ISO Certifications for Excellence and Customer Satisfaction

The Mohammed Bin Rashid Housing Establishment has recently been recognized for its unwavering commitment to excellence and customer-centric practices with the attainment of eight prestigious International Organisation for Standardisation (ISO) certifications. These certifications serve as a testament to the establishment’s dedication to adhering to the highest international standards across all aspects of its operations.

The ISO certifications acquired by Mohammed Bin Rashid Housing Establishment reflect its unwavering pursuit of excellence, as well as its commitment to implementing best practices and top-tier quality standards to enhance its services and ensure the utmost satisfaction of its customers.

Maryam Al-Suwaidi, the Director of Strategy and Development at the establishment, attributed these remarkable achievements to the visionary directives of their wise leadership. She emphasized that the primary objective of providing proactive government services is to enhance customer happiness, achieved through the adoption of the best global management practices and a focus on innovation and sustainability.

Al-Suwaidi further praised the dedicated team at Mohammed Bin Rashid Housing Establishment, acknowledging their efforts in delivering the best and most up-to-date solutions, solidifying the institution’s position as a pioneering force in the housing sector.

The announcement of these prestigious ISO certifications was made during the Institutional Strategy and Development meeting. The meeting served as a platform to discuss the significance of these certifications and to strategize on obtaining additional prestigious international accolades. Key attendees included Mohammed Al-Shihi, Assistant CEO for the Housing Sector, and Jassem Al-Shammili, Assistant CEO for the Support Sector.

The Eight ISO Certifications earned by Mohammed Bin Rashid Housing Establishment cover several vital areas. Notably, the ISO 22301 certification for Business Continuity and Emergency Plans highlights the establishment’s commitment to assessing threats, minimizing their impact, and implementing effective recovery procedures. The certification for Complaints Management System demonstrates the establishment’s dedication to addressing customer grievances professionally, aiming to improve overall customer satisfaction.

Moreover, the establishment obtained ISO certifications for Quality Management System, indicating its focus on meeting customer demands, monitoring quality, and optimizing its operations to adhere to the highest standards. Recognizing the importance of information security, the establishment secured an ISO certification for Information Security System, showcasing its commitment to safeguarding confidential information.

Additionally, the Mohammed Bin Rashid Housing Establishment adopted ISO standards for effective governance, earning ISO certifications for Digital Transformation Governance System, guiding the evaluation and use of information technology, and for Corporate Governance System, emphasizing exemplary anti-bribery management.

The establishment’s commitment to customer happiness was further highlighted through the ISO-certified Customer Happiness Charter System and Opinion Polling System. These certifications underscore the establishment’s transparent communication, continuous customer feedback mechanism, and proactive approach to addressing evolving customer needs.

With the attainment of these prestigious ISO certifications, the Mohammed Bin Rashid Housing Establishment sets a remarkable example in the pursuit of excellence, fostering customer satisfaction, and upholding the highest international standards across its diverse range of services.

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